Fagburn Vs the BBC: 3

Dear Fagburn,

Reference CAS-593867-X228T7

Thank you for contacting us.

We apologise for the very severe delay in responding to your original complaint.

The delay in our handling of your complaint is due to a major fault in our systems [They've already replied to this, but let's go with this bad puppy...]. This fault has now been rectified and we are working through the backlog of cases that were created by this fault. In normal circumstances we aim to resolve complaints within 10 working days.

I understand you’re unhappy with the use of the term ‘homosexual’ in a news item on BBC Radio 4.

The term homosexual is accept [sic] term used by many as a none [sic] descript [sic] term. I can assure you that no offence or disrespect was intended [I'm more offended by your flagrant disregard of the English language; I don't think "nondescript" was even the word you were looking for, but do go on...].

I appreciate you feel quite strongly about this matter and I would like to thank you for taking the time to contact us.


Kind Regards

Gemma McCartan
BBC Complaints
www.bbc.co.uk/complaints